Job Description

Title: IT Service Desk Technician (onsite)
Location: Palo Alto, CA
Duration: Long-term

*Please note this is an onsite position located in Palo Alto, CA. Only local candidates will be considered. Ideal candidates must have experience with Jamf, Intune, Meraki, and Azure AD.


ROLE AND RESPONSIBILITIES
* Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting
* Help develop improved IT support processes to improve support efficiency and maintain related documentation in Confluence
* Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management
* Engage and contribute to daily standup meetings
* Keep an up-to-date record of active tasks and provide weekly reports to IT head
* Serve as the face of IT support and help users with walk-up IT support requests
QUALIFICATIONS
* Good communication skills (verbal and written)
* Ability to self-educate by finding and reading technical documentation
* 2-4 years of experience working independently in an IT support desk
* Comprehensive experience with managing Azure AD, Office 365, and Intune
* Ability to provision and troubleshoot VPN in Cisco Meraki
* Desire to expand skillset beyond scope of job description
* Experience working in lab-centric support environments and troubleshooting niche software
* Ability to follow documented processes and self-report deviations
* Experience with scripting in Python & PowerShell

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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