Job Description

Title: IT Service Desk Technician (onsite)
Location: Palo Alto, CA
Duration: Long-term

*Please note this is an onsite position located in Palo Alto, CA. Only local candidates will be considered. Ideal candidates must have experience with Jamf, Intune, Meraki, and Azure AD.

* Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting
* Help develop improved IT support processes to improve support efficiency and maintain related documentation in Confluence
* Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management
* Engage and contribute to daily standup meetings
* Keep an up-to-date record of active tasks and provide weekly reports to IT head
* Serve as the face of IT support and help users with walk-up IT support requests
* Good communication skills (verbal and written)
* Ability to self-educate by finding and reading technical documentation
* 2-4 years of experience working independently in an IT support desk
* Comprehensive experience with managing Azure AD, Office 365, and Intune
* Ability to provision and troubleshoot VPN in Cisco Meraki
* Desire to expand skillset beyond scope of job description
* Experience working in lab-centric support environments and troubleshooting niche software
* Ability to follow documented processes and self-report deviations
* Experience with scripting in Python & PowerShell

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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