Job Description

Title: Senior IT Infrastructure and Operations Lead
Location: South San Francisco, CA 94080 (onsite)
Type of role: Long term Contract or Contract to Hire
*local candidates only.

Our direct client is looking for a highly skilled multi-disciplined individual with IT Infrastructure and Operation management skills to join us as a lead Infrastructure engineer on-site. This person will be working in a fast-paced environment on a diverse set of technologies like Azure, Aruba, Sophos Firewall, crowdstrike and Nutanix to name a few. The ideal candidate would have expertise in hybrid platforms (cloud and on-prem), networking, virtualization, and security.

Job Responsibilities include:
  • Lead infrastructure projects
  • Maintaining current infrastructure solutions, performing and overseeing new build outs.
  • Configuring, debugging, and supporting multiple infrastructure platforms, primarily Windows
  • Developing, installing, maintaining, and supporting infrastructure, hardware, and system software components
  • Provide advice to the engineering team regarding the appropriate hardware and/or software to ensure that their computer systems meet their needs.
  • Evaluate client systems for effectiveness, make recommendations regarding the scalability of such systems, and troubleshoot any problems that arise during the use of the system
  • Performing high-level root cause analyses for service interruption recovery and creating preventative measures
  • Providing high-level and hands-on support and technical expertise in networking technology, including LAN/WAN hardware, switches, hubs, bridges, and routers
  • Provide routine maintenance of clients' systems such as system backups, system and network monitoring, server deployment, and performing updates
  • Collaborating with vendors, clients, carriers and technical staff on project implementations, optimizations, and ongoing management
  • Create and maintain documentation and detailed sets of instructions for level 1 and 2 and Engineering team.
  • Be open to occasional after-hours and weekend work, if necessary, and being on-call.
  • Familiarity with using Atlassian JIRA or similar tools to log, track and resolve infrastructure tickets/issues

Education and Experience Requirements:
  • Bachelor's degree
  • 5+ years Microsoft Windows server, AD and systems experience
  • 3+ years AWS, Azure IaaS, Azure Virtual Desktop, Azure Networking
  • 3+ years leading infrastructure projects
  • 3+ years cybersecurity related work
  • 5+ years of level 3 support engineering
  • 3+ years providing exceptional customer service.
  • Preferred Certifications:
  • Microsoft Azure Administrator, Azure Solutions Architect
  • CCNA, Network+
  • PCNSE, Security+
  • Professional Skills Required:
  • Cloud: Solid understanding of Azure Cloud
  • OSes: Advanced Knowledge of Windows servers, Linux OS, VMware Horizon/vCenter, Azure/Windows Server environment and Docker
  • Scripting: Good PowerShell scripting skills
  • Virtualization: Knowledge of vSphere, Nutanix, or Hyper-V (CLI as well as GUI)
  • Networking: Solid understanding of networking concepts and troubleshooting skills
  • Security: Excellent knowledge of security concepts, IAM, VPN, and Sophos firewalls
  • Cybersecurity: Able to execute remediate recommendations per assessment reports and act as liaison of SIEM and MDR vendors. Lead implementation of zero trust security architecture.
  • Backup and Recovery: experience with backup and DR systems such as Nutanix, Veeam and cloud site recovery
  • Troubleshooting: ability to troubleshoot problems solo and deliver solutions within a reasonable timeframe
  • Analytical Skills: Be able to look at complicated systems to find flaws or room for improvement
  • Attention to Detail: Must be able to ensure system compatibility and integration
  • Leadership Skills: Be able to take ownership of various projects from conception to close, managing resources, timelines, deliverables, and planning
  • Organizational Skills: Must be able to stay on top of multiple support tasks, while keeping any ongoing projects up to date.
  • Teamwork: Be able to work well on a team, while remaining focused and thorough when working alone
  • Communication Skills: Must be able to relay information to clients in an easy-to-understand, approachable way and have a good understanding of various technical terminology and concepts
  • MSP: Experience working with multiple managed services providers.
  • Mobile Devices: Knowledge of MDM platforms & similar solutions.
  • Firewall: Sophos and Palo Alto firewalls and VPN tunnels management
  • Endpoint management: Experience working with Intune and Jamf
  • Email: Experience working on Exchange servers and Exchange online

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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